How to Write a Letter of Complaint()
1.當對商品或服務不滿時，我們有權投訴;
2.寫投訴信時應註意的幾點。
[寫作導航]產品和服務不令人滿意是常有的事，如果遇到，應投訴，以實現退換或索賠。投訴信可促使商家做到這點;寫投訴信時要很客氣，但語氣要堅定;另外要證明責任確實在商家;最後要明確問題出在哪兒及你的具體要求，還可加上由此而給你來的不便或傷害，以加強投訴信的分量。
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Not every service or product meets our satisfaction. When we are dissatisfied, we should voice our dissatisfaction. In this way, we can have the seller or provider replace the defective goods, re supply the service, or refund our money. No seller likes to do any of these, but our carefully written letter of complaint may motivate him to do so.
When we write a letter of complaint, we will do well to keep these tips in mind: First, be courteous though firm. We will not win the seller's cooperation by anger. Secondly, be reasonable. Show logically and factually that the responsibility lies with the seller. The
seller should be impressed with our fairness and quiet grasp of the facts in the matter. Thirdly, be specific about what is wrong. Be equally specific about what we want done about it. Lastly, tell how we have been hurt or inconvenienced by the problem. This strengthens our argument for compensation.
If we can follow these tips in writing our letters of complaint, chances are that we may succeed in what we intend.